We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
• ALL MOBILE appointments require a 50% DEPOSIT of the scheduled service paid in advance by VISA/MASTERCARD/or PAYPAL with a 25.00 non refundable fee even if appointment is canceled with a 24 hour advance notice.
• Refunds are processed by mail. Please allow 10 business days.
• 24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.
• If you are unable to give us 24 hours advance notice you will be charged the FULL AMOUNT of your appointment. This amount must be paid prior to your next scheduled appointment.
Our services are in high demand and are often booked days in advance. Please allow for flexibility in your request.
Please observe the Cancellation Policy for changing or cancelling your reservations
Individual appointments: 24 hours
Spa Parties: 10 business days
Corporate Services: 10 business days
Bridal Services: 14 business days
Charges in full will be assessed for appointments cancelled or changed within these time frames.
Getting the most from your Spa Treatment
Please prepare an adequate space prior to the arrival of your Massage Therapist. Most hotel rooms are laid out to accommodate a massage table or facial bed. Your Therapist will need a space approximately 6' x 9'.
For our residential clients, please keep pets in a separate room or outside during the treatment to prevent interruptions and to create a more relaxing atmosphere.
While your Massage Therapist is setting up, please complete and sign the Health Screen card provided to identify and address any health issues/concerns your may have. Please let the therapist know what expectations you have from your treatment.
When you are ready to start your treatment, the Massage Therapist will step out of the room. Undress to your level of comfort and lie on the table under the sheet. Throughout the massage, you will be draped with a sheet and/or towel. The Massage Therapist will tuck the sheet around private areas to ensure privacy. The Massage Therapist will again leave the room at the completion of the treatment while you are getting up from the table.
For the best result, just lie back and relax once you are in session. Do not feel obligated to make conversation. Good massage requires concentration on the part of the Therapist. Feel free, however, to give the Therapist feedback. Please speak up if you desire more or less pressure, are too warm or cold or experience any discomfort.
Method of Payment
ArtofTouch.boz accepts cash or all major credit cards. Corporate clients may pay by company check. Upon completion of your treatment, please sign the invoice provided by the Therapist. Confirm the rate, method of payment or Gift Certificate redemption. Gratuity is customary and may be added to a credit card or room charge, given in cash or may have been included in your Gift Certificate.
Returned Checks or declined credit cards will be assessed any applicable bank fees. Disputed credit card charges resolved in favor of Relax & Rejenate will be assessed a $25 administration fee.
Important Note
The Therapist will refuse or terminate the treatment, and charges in full will be assessed, if any of the following conditions are encountered.
Broken skin or lesions
Misconduct such as solicitation or suggestive comments
Medical conditions prohibiting massage
Intoxication
Gift Certificate Terms and Conditions
Gift Certificates are valid for one year
Gift Certificates are not transferable
Gift Certificates are not refundable